Co-managed IT services in Raleigh, backing up your IT person
Already have an IT person? As-Built IT works alongside them at architecture, engineering and construction firms across the Triangle. We take the day-to-day tickets, cover holidays and sick days, watch and patch every computer, and help with the big projects. They keep admin control.
- Cisco certified
- Month-to-month
- 30-minute response promise
Co-managed IT for the IT person doing three jobs at once
One IT person at a design or build firm is the help desk, the network engineer and the security team, usually before lunch. The big projects wait, and a week of holiday means nobody covers.
How a co-managed IT provider works alongside your team
We share one ticket system and one set of documentation with your IT person, so both sides see every request and who has it. They keep admin access, and nothing is locked away from them. We check in regularly on what's open and what's next.
Real-world experience working alongside an in-house IT person
At one organization, the internal IT administrator was responsible for everything from daily employee support to maintaining the company's network and servers. During a major network infrastructure upgrade, he didn't have the time or specialized resources to manage the project while keeping up with everyday support requests.
I stepped in to coordinate the infrastructure upgrade, working alongside the internal IT administrator to plan the changes, configure networking equipment, migrate services, and troubleshoot issues during implementation.
This allowed him to continue supporting employees while we handled the more complex technical work. Once the project was completed, we documented the changes and made sure he was comfortable managing the updated environment.
The goal wasn't to replace the internal IT person. It was to give him additional expertise and capacity when he needed it most.
What we take on, and what your IT person keeps
Everything in co-managed IT, one line each
First-line help desk. Day-to-day tickets, so your IT person can focus on bigger work.
Holiday and sick cover. Somebody covers when your IT person is out.
Monitoring and patching. Every computer watched and updated, with tools your IT person can see too.
Projects and escalations. Network upgrades, migrations and the hard problems.
Shared ticket system. Both sides see every request and who has it.
Shared documentation. Network, systems and passwords written down where both sides can see.
Admin access stays with your IT person. Nothing is locked away from them.
Regular check-ins. What's open, what's next, and who has what.
Managed IT or co-managed IT: what's the difference?
Managed IT means we run your IT for you. Co-managed IT means your IT person stays in charge, and we take on the parts they choose to share.
Co-managed suits a firm with an IT person who is good but stretched. Managed suits a firm with nobody, or whose IT person is leaving.
No IT person at all? See IT outsourcing services. For what we run day to day, see managed IT services in Raleigh.
Four steps, no runaround
- 01FreeBook a free 30-minute callSend the form or call. Tell us what your IT person handles today, and what they'd hand off.
- 02We get to know your firmThe free call is for discovery: we ask about your software, your offices and job sites, and what is already in place.
- 03Per firmOne quote for your firmOne monthly price, based on your people, your devices and anything you add on.
- 04We take it from thereMonitoring and updates go on every computer, your staff get the help desk number, and it runs month-to-month.
Areas we serve: Raleigh and the Triangle
We work alongside IT teams at firms in these eight towns, and we don't take clients outside the Triangle.
How much co-managed IT services cost
One monthly price, based on how many people and computers we support and which parts of the work we take on.
Co-managed IT questions
Straight answers for firms, and for the IT person reading over their shoulder.
Will you replace our IT person?
No. Co-managed IT is backup, not a replacement. Your IT person stays in charge, keeps admin access, and decides which parts of the work we take on.
How fast do you respond?
Within 30 minutes. Staff reach the help desk by phone, email, online ticket or Teams, and every request lands in the ticket system your IT person sees too.
Who keeps admin access?
Your IT person. Nothing is locked away from them, and both sides work from the same documentation.
What's the difference between managed IT and co-managed IT?
Managed IT means we run your IT for you. Co-managed IT means your IT person stays in charge and we take on the parts they want to share.
Can you cover when our IT person is on holiday?
Yes. Holiday and sick cover is part of co-managed IT, and because we share their tickets and documentation, we're not starting cold.
Can you help with a big project?
Yes. Network upgrades, migrations and the hard problems are part of what we take on, working with your IT person rather than around them.
Your first 30-minute call is free
Send the form or call (919) 807-1540. Thirty minutes, no charge, and you'll know whether we're a fit.